Complaints most frequently arise from a misunderstanding or lack of communication. We are happy to discuss any complaint that you may have, and would also be happy to consider any constructive suggestions for improvement of our services. Our aim is to give the highest possible standard of service and we try to deal swiftly with any problems that may occur.
If you would prefer to make your complaint in writing please address it to:
Eilidh MacNiven, Practice Manager, Riverbank Surgery, Kilmun, PA23 8SE
We will always do our best to resolve the complaint locally but you can also contact NHS Highland feedback team at:
The Complaints Team, NHS Highland, PO Box 5713, Inverness, IV1 9AQ
Tel: 01463 705997 Fax: 01463 711322
Email: nhshighland.feedback@nhs.net
Or visit their website for the most up to date information.
